spotlight | Viviana Vega
Viviana Vega
CAM, Financial Consultant, Jr. Partner
This spotlight's recommendations from Viviana are:
Movie
Brooklyn 99
TV Series | 2013-2021
Music
In this Spotlight Edition, we're excited to feature Viviana Vega, whose dedication and expertise have made her a cornerstone of Mayan Technologies. With nearly seven years of service, Viviana's impact on our team is undeniable.
Viviana expertly balances multiple roles within our organization, consistently surpassing expectations in each. As a Senior Consultant and Customer Account Manager (CAM) in the Enterprise Solutions department, she navigates complex challenges with ease. Additionally, she plays a crucial role as Financial Manager within the Operations team, where her sharp financial acumen ensures our operations run smoothly.
Join us as we explore the professional journey and personal passions of Viviana Vega, a true leader and inspiration at Mayan Technologies.
Professional
Viviana Vega’s career at Mayan Technologies reflects her dedication to continuous growth and excellence. Starting as a consultant and advancing to her current roles as CAM, Senior Consultant, and Financial Manager, Viviana has steadily expanded her expertise and responsibilities.
In this section, we take a closer look at the milestones, challenges, and achievements that have shaped her dynamic career at Mayan Technologies.
What do you do at Mayan Technologies?
I wear a few different hats at Mayan Technologies. As an account manager, I’m the main point of contact for our clients, ensuring they’re happy and that we’re meeting their needs. My role involves building strong relationships with customers and making sure that we, as a team, deliver top-notch service. Keeping our clients satisfied is crucial to our success.
When I work directly with customers, I focus on providing excellent service and earning their trust in what we do. Additionally, as part of the financial team, I help keep our internal processes running smoothly, ensuring everything functions as it should behind the scenes.
What are some key milestones you've reached during your professional journey at Mayan Technologies?
One significant milestone has been earning certifications not just in Epicor, but also in various other ERP systems. These certifications have been invaluable in enhancing my role, especially when it comes to managing financial aspects during site visits.
Another important milestone was the opportunity to conduct on-site visits early in my career. Meeting clients face-to-face and directly addressing their challenges has been incredibly rewarding.
Additionally, I’ve expanded my technology skills significantly. Learning new systems and tools has been a major achievement, enabling me to better serve our customers and provide more comprehensive support. This growth has allowed me to continually enhance the value I deliver and improve our interactions with clients.
You have been with Mayan Technologies for over seven years now. What has motivated you to continue growing with the company?
When I joined Mayan Technologies, it was a great opportunity to learn and grow. Over the years, I've witnessed how the company has expanded, how the culture has evolved, and how our processes have changed. It’s exciting to be part of that journey. I enjoy facing new challenges, and here, we encounter them every day. Working with different customers and industries provides new experiences that keep me focused on our goals. It’s motivating to see how far we’ve come and to imagine where we’re headed next.
What aspects of the technology industry excite you the most, and how do you see them evolving in the future?
I'm part of the generation that has witnessed the rise of many technological advancements. I’ve seen the evolution of computers, the internet, smartphones, and more. The aspects that excite me the most right now are artificial intelligence and cloud-related technologies. It’s fascinating to see how these technologies are becoming more efficient, personalized, and accessible from anywhere.
I believe we’ll see these technologies increasingly integrated into the tools we use every day. It’s going to be interesting to watch how artificial intelligence and cloud computing continue to evolve and shape the ERPs and other systems that are central to our work.
How did your previous experience prepare you for your career at Mayan Technologies, and how has your role evolved?
Before joining Mayan Technologies, I worked in a support role with Epicor, where I primarily helped customers. While this was a valuable experience, I was eager to take on new challenges and learn more about Epicor ERP. The transition to a consulting position at Mayan was a bit scary due to the additional responsibilities, but it has been totally worth it.
Initially, I moved from a support role to a consulting position and eventually advanced to a senior consultant role. In this capacity, I began advising clients, managing projects, and taking on accounting responsibilities. My role has expanded significantly over time, allowing me to contribute more broadly to the company and leverage my skills in new and diverse ways.
Can you share a moment when you felt particularly motivated by your work at Mayan Technologies?
What motivates me most at Mayan Technologies is the strong sense of team spirit. It’s inspiring to see how everyone collaborates and supports each other to achieve our common goals. As an account manager, I’m often the main point of contact for clients, but I never feel like I’m facing challenges alone. Whether it’s a technical issue or a complex customer situation, I know I can rely on my team to step in and help, even when it’s beyond their usual responsibilities. That unwavering support from my colleagues is what keeps me motivated and energized every day.
How do you manage to balance your multiple roles and responsibilities within the company?
Time management and organization are key for me. I prioritize tasks and make sure my schedule is clear, not just for meetings but also for dedicated work time. This allows me to focus entirely on specific tasks that need to be completed by the end of the day. I also make it a point to communicate with my team, letting them know when I’m focusing on a particular project so they’re aware of my availability.
It’s about finding the right rhythm that works for you, but also being flexible. In a company where things can change daily, it’s important to stick to a schedule while also being prepared to adjust when something new comes up. This approach helps me ensure that I can address both planned tasks and unexpected challenges effectively.
How do you approach working with clients who have different needs and expectations?
I begin by carefully listening to each client because their needs and expectations are unique. Even when their goals appear similar, it’s crucial to understand their individual perspective and what they aim to achieve. I consider factors like their experience, working environment, and the team they have in place, as these elements often shape the best solution for them.
I then customize my approach to align with those specific needs and maintain open communication throughout the process. Regular feedback is key; it helps me gauge how they feel about the results we’re delivering and allows me to make any necessary adjustments to better meet their expectations.
What are your long-term career goals, and how do you see your current roles helping you achieve them?
My long-term career goal is to move into a leadership position where I can have a greater impact on team decisions and strategy. The experience I’m gaining in my current role is crucial for this.
As an account manager, I’m learning how to build relationships with customers, understand different teams' dynamics, and manage various aspects of projects. This experience is helping me develop the skills needed to tackle complex problems and oversee projects, which are essential for a leadership role. Understanding these elements is important for seeing the bigger picture and preparing for future leadership responsibilities.
What advice would you give to someone starting their career in the same field?
It’s important to remember that you don’t have to know everything right away. Don’t hesitate to ask questions—that’s how you learn and grow. Also, be open to taking on new projects, even if they seem challenging at first. Some of the best learning experiences come from stepping into something unfamiliar and seeing how it unfolds. Embrace those opportunities, and you’ll discover how much you’re capable of as you navigate and overcome challenges.
Preferences + Stats
Years of Experience -
10+
ERP Expertise -
Epicor Kinetic, Epicor ERP , Acumatica
Areas of Expertise -
- Project Management
- Financial Management
- Implementation Lead: GL, AR, AP
Certifications -
- Epicor Kinetic Financial Management
- Epicor ERP Consultant Financials
- Acumatica Financials Advanced
- Acumatica Fixed Assets
- Acumatica Certified Business Consultant
Personal
While Viviana Vega excels in her professional roles at Mayan Technologies, there's much more to her story outside of work. In this section, we explore the personal side of Viviana—her family, hobbies, and passions. From the joy she finds in family life to her love for solo travel and cooking, Viviana shares what drives her in her personal life and how these experiences shape her as an individual. Join us as we discover the person behind the professional, and learn more about what makes Viviana truly unique.
Could you tell us a little about your family?
I have a small but wonderful family. I’m married, and we have two young children—a four-year-old daughter and a one-year-old son. They’re both at that curious stage where everything is new and exciting, and it’s incredible to watch them explore the world. In many ways, I feel like I’m learning right alongside them. Their curiosity and boundless energy make life both fun and unpredictable, and they bring so much joy and laughter into our home.
What personal accomplishment or achievement are you most proud of?
One of my proudest personal achievements is my solo travels. Although I’ve always loved to travel, I haven’t always had the opportunity to go with friends or family. But I didn’t let that hold me back.
Traveling alone, especially as a woman, has been incredibly empowering. It’s given me the chance to meet new people, experience different cultures, and push myself outside of my comfort zone. These journeys have not only broadened my perspective but also proved to me that I can achieve anything on my own.
How do you manage to balance work and family life with such a busy schedule?
Balancing work and family life requires thoughtful planning and discipline. I set aside specific times dedicated to my family and make it a priority to stick to that schedule, so I don’t miss out on important moments.
Clear communication is essential; I ensure my family understands my work commitments and know when I’m fully available to spend time with them. Staying organized and managing my time effectively allows me to maintain this balance. When I’m with my family, I make a conscious effort to be fully present, putting work aside to focus entirely on them.
What hobbies or activities do you enjoy in your free time?
I really enjoy cooking, and I’m always looking to improve my skills. I have a particular fondness for making desserts, even though there’s only so much you can bake! In addition to cooking, I’m passionate about mixology. I love experimenting with new cocktail recipes, whether it’s to entertain guests or simply to enjoy a well-crafted drink myself. It’s a creative outlet that combines my love for flavors and presentation.
Is there a particular dish or cocktail you’re especially proud of, or one that you enjoy making the most?
My go-to cocktail is a mezcal margarita. As for desserts, my specialty is a Lotus rustic cheesecake.
What are your personal goals outside of your professional career?
Outside of work, my main goal is to spend quality time with my family and maintain a healthy work-life balance. I strive to be a positive role model for my kids, always looking for new ways to create lasting memories together.
Staying active and healthy is also important to me, though most of my exercise these days comes from dancing and playing with my children. It’s a fun way to stay active and connect with them, and it helps me achieve the balance I’m aiming for.
What’s an interest of yours that most people might not know about?
I’m really into social event planning. While I don’t host large parties often, I love going the extra mile to make any gathering at home special. Many of my hobbies tie into this interest—whether it’s experimenting with new recipes or crafting unique cocktails, I enjoy creating a memorable experience for my guests.
I also take pride in adding personalized touches to every event, no matter how small. My goal is always to make each gathering not just enjoyable but truly unforgettable, and I’m constantly learning new ways to elevate the experience.
What’s one piece of advice you wish you’d gotten sooner?
While we’re often reminded about the importance of physical health—exercising, eating well—I wish someone had emphasized earlier that taking care of your mental health is just as crucial. I wish I had learned sooner how to manage stress, not to sweat the small stuff, and to let things flow more naturally. Most importantly, maintaining a positive mindset is key to overall well-being.
What’s something about you that most people might not know?
Something most people might not know is that I prefer to figure things out on my own. I enjoy the challenge of solving problems independently, and I often spend a lot of time researching and experimenting with solutions before reaching out for help. This approach has helped me learn new things and develop a wide range of skills through continuous self-learning.
What personal strengths or qualities do you believe define you?
I’d say my adaptability and strong communication skills are key qualities that define me. I’m always ready to adjust to new situations and find solutions on the fly. Building good relationships and fostering a strong, supportive team are also very important to me. Ultimately, these strengths translate into empathy, allowing me to connect with others and handle challenges more effectively.
It’s important to remember that you don’t have to know everything right away. Don’t hesitate to ask questions—that’s how you learn and grow.
Tips from Our Experts
We have the privilege of working with very talented experts. Why not share some of that knowledge? Here are Viviana's tips for optimizing your financial management and communication practices.
Focus on Core Processes – In financial management, it’s essential to establish and fully understand your core processes. Accurate financial reporting hinges on how well your system is configured. Take the time to evaluate your reporting tools, understand your company’s needs, and structure your general ledger and data accordingly.
Pay Attention to Report Timing – The timing of financial reports is crucial for accuracy. Different scenarios require reports at specific times to provide an accurate snapshot of the company’s financial health. Understanding the purpose and optimal timing of each report can greatly assist with tasks like ledger reconciliation.
Master the User Interface and Stay Informed – Get comfortable with the ERP system’s user interface by exploring its features, learning shortcuts, and understanding how everything works. Keep up with updates and new releases to ensure you’re leveraging the latest functionalities that can benefit your company.
Prioritize Active Listening – Effective communication starts with active listening. By truly focusing on what a client or colleague is saying, you can uncover not just their immediate needs, but also underlying concerns. Pay attention to subtle cues like tone and emphasis to better understand and address issues, leading to tailored and effective solutions.
Did You Know?
Here are three things you probably didn't know about Viviana:
Viviana is an anime fan and loves exploring different series.
She’s studied French and Italian, with a basic understanding of both.
Viviana is a gamer, playing on consoles like Switch, PlayStation, & VR.
Gallery
In this gallery, we’re excited to share a few snapshots from Viviana’s life outside of work. From her adventurous solo travels to the delicious desserts she’s crafted in her kitchen, these photos offer a personal look at the experiences and hobbies that bring her joy. Join us in exploring some of the moments that make Viviana’s story uniquely hers.
Thank you for reading this month's Spotlight article. In each edition, we shine a light on our team members, giving you an inside look at their roles at Mayan Technologies and the impact they have on our success. If you enjoyed learning more about Viviana, be sure to check out our other Spotlight articles featuring the talented members of our team. Each edition offers a unique look into the people who make Mayan Technologies what it is today.
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Stay tuned for more stories as we continue to highlight the people who bring their unique skills and perspectives to Mayan Technologies.
Stay tuned for our next Spotlight article featuring:
Angel Villasenor
Functional Consultant