Our Managed Services model is designed to act as an extension of your internal team.
Instead of relying on one administrator, you gain access to a team of Epicor-certified professionals responsible for maintaining and supporting your Epicor environment.
Unlimited operational support under a predictable monthly engagement.
Common Epicor Operational Challenges
Many Epicor customers struggle with the same operational issues:
Difficulty hiring qualified Epicor administrators
Dependence on a single internal ERP resource
Delays in resolving operational issues
Limited expertise across Epicor modules
High cost of maintaining internal ERP resources
Operational disruptions when key staff leave
Epicor environments require continuous operational support and oversight. Many organizations discover that maintaining this expertise internally becomes expensive and difficult to scale.
Epicor Managed Services Coverage
We handle the day-to-day operation of your Epicor environment so your team can focus on the business.
Epicor Users Support
Tier 1 & Tier 2 support for day-to-day Epicor operational issues.
Operational Troubleshooting
Break/fix resolution for Epicor functionality and customizations.
Epicor Systems Administration
User management, system configuration, and operational maintenance.
Epicor Support Coordination
Ticket management and coordination with Epicor technical support.
Epicor Managed Services Coverage
Category | Internal Epicor Administrator | Mayan Managed Services |
|---|---|---|
Annual Cost | $120K – $160K salary plus benefits | Predictable monthly engagement |
Hiring Time | 3–6 months to recruit qualified talent | Immediate access to Epicor experts |
Coverage | Single individual | Dedicated team of specialists |
Risk | Single point of failure | Redundant team coverage |
Expertise | Limited to one individual | Broad Epicor experience across clients |
Availability | Limited to employee schedule | Extended operational coverage |
Scalability | Requires hiring additional staff | Support scales with operational demand |
Instead of relying on a single administrator, organizations gain access to a team of Epicor specialists responsible for maintaining system performance and stability.
The Mayan Difference
Our team has extensive experience supporting Epicor environments across multiple industries and verticals.
Rather than providing isolated consulting engagements, we focus on long-term operational partnerships that help organizations maintain stable, efficient ERP environments.
Services Engagement Model
Our Managed Services engagements are customized based on the operational needs of your organization.
Engagements starting at $5,000 USD per month under a 12-month agreement.
Not sure if Managed Services are right for you?
Take our Epicor Environment Assessment to determine whether your organization would benefit from a Managed Services engagement.
